New Job position at HakiElimu - ICT Officer

Job Title: ICT Officer

Job title

Support Services and Financial Affairs Department

Reports to Director - Support Services and Finance

Dar es Salaam website

Supervision: mostly seasonal trainees

Minimum Travel Requirements

Financial Relations Manager, Finance Team, Program Leader, MEAL Manager and CEA/RIPA/MEA Managers

A: The main purpose of the role:

Ensure that all IT systems, hardware, software, networks and related aspects are operating effectively to enable HakiElimu to achieve its goals. Specific duties include: Managing the organization's overall technology infrastructure including planning, implementing and managing software applications and hardware infrastructure that support operations, and liaising with technology service providers as required.

B: Main Responsibilities:

Identify, suggest and install HakiElimu's IT hardware and software needs (10%)

Configure and maintain a networked computer system, including hardware, system software, and applications.

Ensure data is stored securely and backed up regularly.

Diagnose and resolve hardware, software, network and system issues as they arise.

Replace and update damaged or old components as necessary.

Monitor system performance to ensure everything is running smoothly and safely.

Research and recommend new approaches to improve a networked computer system.

Provide technical support upon request.

Document any processes employees need to follow in order to operate successfully within our computing system.

Ensures efficient network management with a focus on achieving the following results: (20%)

Monitor computing resources to provide a stable and responsive environment.

Run network utility actions that identify network users, security features that create directories, menus, and drive mappings, configure network printers, and provide user access.

Monitor backup and restore procedures for both server and local drives.

Upgrade your local network infrastructure and internet connection in a timely manner to meet HakiElimu requirements.

Ensures implementation of ICT strategies and new technologies, focusing on achieving the following results: (10%)

Comply with company information management, technology standards, guidelines, and procedures for the HakiElimu technology environment.

Provide input for the development of internal policies and procedures regarding the use of ICTs.

Participate in office business process reengineering activities and ensure that business needs drive IT solutions related to corporate resource management.

Develop and update the annual ICT work plan and prepare reports.

Full compliance with corporate information management, technology standards, guidelines and procedures for the office technology environment.

Analyze requirements and develop internal policies and procedures related to the use of information and communications technology.

Advice and assist in purchasing new ICT equipment for the office, providing technical specifications and information on the best options in the local and international markets.

Ensure all ICT systems are functioning, staff capabilities are developed and updated regularly

(30%)

Effectively monitor and test system performance; Provide statistics and reports.

Optimizing HakiElimu (HEMIS) contact database, email and com . systems

Achieving high availability and performance for the various supported applications.

Conduct assessments of employees' IT capabilities and learning needs in relation to the requirements.

Provide technical support to departments that publish professional packages

Develop and maintain learning materials and systems documentation for the education of new employees

Provide end-user training when required to meet with changing technology and introduce new programs into the organization.

Act as HakiElimu liaison for all IT related issues

Ensures efficient network management with a focus on achieving the following results: (20%)

Monitor computing resources to provide a stable and responsive environment.

Run network utility actions that identify network users, security features that create directories, menus, and drive mappings, configure network printers, and provide user access.

Monitor backup and restore procedures for both server and local drives.

Upgrade your local network infrastructure and internet connection in time to meet the requirements of HakiElimu

General Responsibilities (10%)

Successful implementation of the above responsibilities and assigned activities (and associated budgets) in action plans, consistent with HakiElimu policies

Contribute effectively to the planning, monitoring and reporting of the work of HakiElimu

Implement and promote adherence to applicable HakiElimu policies, regulations, guidelines and procedures.

Actively participate in organizational learning and other joint activities.

Perform any other legal duties that may be assigned to the supervisor.

A: Personal characteristics, behaviors, and behavior:

Minimum skills and basics of experience

education:

Bachelor's degree in Information Systems, Information Management, Computer Science/Electronic Science, or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE).

expertise:

3 years of relevant work experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, communications facilities, knowledge of Windows-based packages/applications, experience in web design and web application development list desk.

Good knowledge of Office 2016, 2019 or Office 365 and Azure or other cloud technologies

Experience using tools such as Visual Studio, VBA, Microsoft PowerShell, or any programming language/programming equivalent

Personal traits and behaviors

Proven ability to manage multiple priorities at the same time. In particular, experience managing multiple budgets at the same time.

Very organized and attentive to detail

Excellent writing and communication skills, ability to quickly summarize complex issues and communicate in an effective, clear and accessible manner.

Analytical skills: Able to analyze the past and forecast financial outcomes and future cash flows in relation to project progress.

Full competence in the use of accounting software using multiple dimensions for effective reporting at the enterprise and project levels.

High level of integrity and accountability.

code of conduct

To uphold HakiElimu ICT policies and procedures, code of conduct and employee values ​​at all times during your tenure with the organization, to serve as a role model in the context of your duties.

You will sign these documents when you join the organization and will be responsible for meeting these standards

 D: Changes and Adjustments:

This job description can be modified by HakiElimu after consultation with the employee and supervisor.

How to apply

All applications must be sent to jobs@hakielimu.or.tz by March 11, 2022.

Information and Communication Technology Officer. Download the job description here and the application form here.