15 Job Vacancy at TTCL, Customer Service Officer II

POSITION: CUSTOMER SERVICE OFFICER II – POSITION 15

POST CATEGORY(S): BANKING, ECONOMY AND FINANCIAL SERVICES MARKETING, MEDIA AND BRANDING

EMPLOYER: Tanzania Telecommunications Company Limited (TTCL)

APPLICATION DEADLINE: 2022-03-03 2022-03-1

JOB SUMMARY NONE

DUTIES AND RESPONSIBILITIES

i. To respond to customer inquiries about the Corporation's products and services and provide any other information related to our business;

ii. Answer customer calls by using the Call Center telephone system within defined time limits;

iii. Handling customer problems in a pleasant, safe and very helpful telephone manner;

iv. Resolve customer complaints promptly in accordance with the Corporation's processes and procedures;

v. Attend contentious calls with efficiency, empathy and assertiveness;

vi. Register detailed queries, requests and complaints from customers in the system for subsequent management;

vii. Resolve customer complaints courteously and escalate unresolved cases to an immediate team leader/supervisor for further assistance;

viii. Work as part of the customer service team and maintain a good relationship with other team members; and

ix. Perform any other function assigned by the supervisor.

QUALIFICATION AND EXPERIENCE

Holder of a Bachelor of Commerce/Business Administration with a specialization in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.

REMUNERATION TTCS 4

The deadline to apply is March 16, 2022.

CLICK HERE TO APPLY